Joseph McCullough
Senior Vice President, One Call Transport & Language


​Joseph McCullough is the Executive Vice President of Transport + Translate at One Call Care Management and has over 10 years of experience in healthcare leadership. Prior to joining One Call, McCullough served as the Chief Executive Officer at ZoneCare USA and Select MRI prior to their acquisition by Medical Services Company in 2008. Throughout his career at One Call Care Management, McCullough has grown the Transport + Translate business from $20 million dollars to $135 million dollars in revenue and successfully integrated six acquisitions into a highly efficient, technology-driven business model. He can be reached at joseph_mccullough@onecallcm.com

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A New Risk Equation: Ridesharing +Technology  = Transformation in Transportation
April 24, 3 - 4 pm | Room - 108A

America’s century-long love affair with the automobile may be coming to an end. With seamless access to ridesharing services within minutes, many drivers are beginning to view transportation as a service rather than as ownership of a vehicle.

In the world of risk management, this megatrend requires attention to and understanding of three major developments:

  • The cost of risk (i.e. insurance) and risk implications for ridesharing – by employees, vendors, and injured workers.
  • The impact of connected communication and ridesharing services, especially those with a healthcare focus, on safe transportation for injured or ill employees.
  • The ability of technologically-enabled ridesharing fleets to improve compliance of injured workers by ensuring that provider appointments are kept, and to enhance efficiency and speed return-to-work by rapidly connecting patients to services and providers.


Learning Objectives:

  • Understand the risks associated with ridesharing related to the workforce.
  • Learn about how ridesharing technology can be utilized in workers’ compensation scenarios for non-emergent transportation needs.
  • Identify how use this technology to streamline medical management in workers’ compensation.

Eric Patten, RN, BSN
Director of Clinical Management and Complex Care


Eric Patten, RN, BSN, is Director of Clinical Management and Complex Care at One Call Care Management. He graduated from Northeastern University in Boston, Massachusetts with a Bachelors of Science in Nursing and has over 22 years of nursing experience including diabetes education, critical care and emergency nursing. Eric was a catastrophic nurse case manager for 12 years providing him with a rich understanding of the daily challenges that workers’ compensation adjusters and nurse case managers face. He can be reached at eric_patten@onecallcm.com

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Strategies to Manage the Pandora’s Box of Comorbid Conditions
April 25, 1:30 - 2:30 pm | Room - 118C

In workers’ compensation (WC), a proverbial Pandora’s Box is filled with many perils—chief among them are a plethora of comorbidities that adversely affect claim results. For example, obesity is on the rise; 36.1 million Americans have diabetes; and exacerbating these conditions is a sedentary lifestyle. After all, sitting is now considered the ‘new smoking.’ In this session, a nurse will define the scope of today’s top comorbid conditions and how they can adversely impact WC claims. Then, the director of WC at Southeastern Pennsylvania Transportation Authority (SEPTA) will outline risk management strategies that he and his team have implemented to help contain these challenges. These include return-to-work initiatives that make accommodations for injured employees and a wellness program that encompasses weight loss, nutritional counseling, and financial incentives to meet milestone wellness objectives. SEPTA will also discuss the impact these programs have had in terms of costs, medical outcomes, employee absence, morale, productivity, and more.

Learning Objectives:

  • List and define today’s key comorbid conditions that impact recovery for injured workers.
  • Avoid the complications and worst-case scenarios that can occur if these conditions are not properly managed.
  • Discover risk management strategies that have been successful for one Pennsylvania employer.
One Call Care Management

Stop by our booth!

Booth #1001 | Meeting Room #13

RIMS 2017

April 23 - 26, 2017 | Philadelphia, PA

RIMS 2017

Meet Our Speakers

5K Fun Run


One Call is a sponsor of the Spencer/Sedgwick 5K Run that is taking place during the RIMS conference on Tuesday April 25 at 6:30am. To date they have raised more than $60,000 to help fund scholarships and grants.​

For more information about the race please visit: https://spencered.donorpages.com/20175KRun

 RIMS 2017 Annual Conference & Exhibition

Kevin Glennon, RN, BSN, CDMS, CWCP, and QRP
Vice President of Home Health Operations, Clinical & Quality Assurance


Kevin Glennon (RN, BSN, CDMS, CWCP, and QRP) is Vice President of Home Health Operations and Clinical & Quality Assurance Programs at One Call Care Management. He has over 30 years of experience in healthcare, encompassing clinical and claims management for workers’ compensation, auto, and general liability. His background includes medical case management of complex and catastrophic injuries and long-term disabilities. He applies his knowledge and experience to assist organizations in better managing and controlling costs associated with complex injury claims for the best-possible outcomes.

As a well-recognized participant and officer for local, regional, and national organizations and associations, Kevin has delivered many engaging topics and sessions at regional and national conferences, including National RIMS, Chicago RIMS, PRIMA, SEAK, WCI Florida Workers’ Compensation, National Workers’ Compensation & Disability, and for other organizations aimed at educating claims and nurse case management professionals. In addition, his articles have appeared in numerous publications, including Risk Management, Public Risk, National Underwriter, Business Insurance, and The Self Insurer. He can be reached at kevin_glennon@onecallcm.com


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Controversy Continues: Medical Marijuana in Workers’ Compensation
April 25, 11am - 12 noon | Room - 115BC

As of June 2016, medical marijuana has been legalized in 50% of the states and the District of Columbia. In national polls, a majority of Americans—up to 78 percent—believe marijuana should be legal with a physician’s recommendation for medical use. With this level of support, the push for legalization will likely continue. However, this drive for change brings with it a hailstorm of medical, legal, and regulatory questions. For workers’ compensation (WC), a major question is whether employers and their insurers will be called upon to cover claims for medical marijuana in the near future. The answer is hazy and at best can be summarized as “maybe, it depends.” This session will outline the many complicating factors surrounding the use of medical marijuana in WC.

Learning Objectives:

  • Understand potential therapeutic value of medical marijuana, particularly in treating chronic pain.
  • Hear about developments in states like New Mexico that have forced WC programs to cover medial marijuana for injured workers.
  • Learn of proposed legislation to change marijuana’s classification.